Work order card

Who does what, and where the app stops you. From Lesson 2; every rule checked in the app on 2026-10-15.

Step	Who	Where	The app refuses if…
Raise → created	Site, plant, admin	Work Order Center → + Log Corrective / PM Work Order; or Quick Actions → New WO	you are corporate
Approve (1 to 3 levels) → approved	L1 plant · L2 corporate · L3 admin	Approve on the row; corporate: Work Order Approvals	you raised it
Assign → assigned	Plant, admin	Assign on the row, or Dispatch	not fully approved (emergencies included)
Safety pack	Technician submits JHA; plant approves JHA, mitigates risk; supervisor records toolbox talk; permit and LOTO when required	HSE Center (JHA, toolbox), Safety Permits	(nothing starts until it is done)
Start → in progress	Assigned technician	Start Work → Pre-Start Safety Verification	any red pack item, or the 4 confirmations not ticked
Complete → completed	Assigned technician	Answer every Checklist step, then Complete → 4 statements + notes (+ downtime hours on corrective work)	a checklist step blank, a statement not ticked, no downtime on corrective work
Verify → verified	Plant level, not the doer	Verify (failure, cause and remedy codes for corrective work); e-signed	you are site level, you did the work, or codes are missing
Close → closed	Plant level	Close; e-signed	it is not verified

Approval levels

How many: the job's value sets it (standard bands: under $5,000 one level, from $5,000 two, from $50,000 three; no estimate = hours × $50), and priority can only raise it: high at least 2, critical and emergency always 3. No band set up at all means 3.

Deadlines

Critical 4 h · High 1 day · Medium 3 days · Low 7 days, from the moment it is raised. Changing priority changes the deadline.

Off the ladder

On hold: plant level, from any live step. Cancelled: plant level or admin, with a reason.

Stuck?

“Approved but still created”: waiting for the next level.
Start Work is grey: open it and read the red items.
Open Timeline on the row to see every step, with who and when.